Common Questions
Appointment FAQs
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Have questions about accessibility? Find the answers here.
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We encourage you to book an appointment. If you walk in to the clinic without an appointment, and need attention right away, please tell our staff and they will do their best to fit you in that day.
You may have to wait awhile until we can fit you in. Appointments for routine or non-urgent visits should be booked in advance.
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Call ahead.
Patients are encouraged to pre-book regular, routine and preventative care visits in our regular clinics with their own doctor well in advance.
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If you miss an appointment without one half day’s notice you will be billed for the cost of the missed visit. Typically the charge is $30.00 per missed visit, but the cost may be more in some cases. This charge can be waived if you speak to your family physician about why you were unable to notify us in advance of your appointment (eg. because of some unforeseen or urgent matter)
You are required to pay for your no show appointment prior to attending your next Appointment.
Patients with three unpaid bills for missed appointments may be asked to find another doctor.
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We expect you to be on time for your appointment and to contact us if you will be late.
If you are going to miss or cancel an appointment please call us as soon as possible.
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Please remember to bring these to your first appointment at the clinic:
Health Card (Your health card is required at the time of registration for all your appointments at the clinic.)
Medication list
Any medical reports/chart if you have copies
The name and address of previous family physician so we can request a copy of your previous medical record
Until you have been seen for your intake appointment, you will need to go to a walk in clinic or your nearest Emergency Room for medical issues.
Duty Clinic FAQs
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NO.
Duty clinic is reserved for patients with new and urgent problems. Please book with your regular family doctor for ongoing medical problems and preventative care
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No.
You should book an appointment with your own doctor if you need to follow up on your visit to Duty Clinic.
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Call ahead.
Patients are encouraged to pre-book regular, routine and preventative care visits in our regular clinics with their own doctor well in advance.
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Duty clinic is for urgent medical problems, such as:
Coughs, colds, and flu-like symptoms (Fever/sore throat)
Nausea, vomiting, or diarrhea
New or worsening back, joint, or muscle aches and pains
Earaches
Mild headaches
Eye irritation and infections
Urinary problems
Asthma (mild to moderate)
Shortness of breath or wheezing
Bites and stings
Rashes, hives, and mild allergic reactions
Cuts, scrapes, bruises, and other minor wounds
Other minor conditions or minor injuries
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Probably not.
There is one Duty doctor in the Duty Clinic who sees all the patients who come to the Duty Clinic.
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No.
Duty clinic is not for regular preventative care. The Duty clinic doctor might give a tetanus shot if you are seeing the Duty Clinic doctor for a new wound.
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No.
In general patients should see their own doctor for their regular medications. Patients should book these appointments ahead of time.
Patient Care FAQs
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Call ahead.
Patients are encouraged to pre-book regular, routine and preventative care visits in our regular clinics with their own doctor well in advance.
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MSI does not cover a number of services that you may want or need. This includes completion of some forms, phone-in prescription refills, and certain medical treatments. You will be asked to pay for these services yourself. You will always be told the cost of the service before it is provided.
If you cannot afford the cost, please tell your physician beforehand, as she/he may reduce or remove the charge.
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Tuesday and Thursday Evening Clinics – please call to book a routine appointment in our evening clinic.
Saturday Duty Clinic- Spryfield location for both Mumford and Spryfield patients.
Please call the clinic at 8:30am Saturday, 902-473-1234, to book a same day Duty Clinic appointment for urgent care.